Service Desk Engineer Ericsson Bengaluru WIZBII
To perform this job successfully, you must be competent in performing your daily tasks self-managed. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Many businesses choose to switch their managed IT services to us to benefit from our high customer service levels. Part-time or temporary work in a relevant area will be useful, as will experience of customer service roles as this demonstrates that you have the desired communication and people skills. You might work with a computer company which gives support to users of the company’s own hardware or software. There are also in-house support jobs with banks, retail companies, educational institutions and central and local government. Gaining as much practical work experience during your degree is extremely beneficial and summer placements or internships are highly recommended.
Self-employment is possibly an option, providing contract services to large organisations, but it’s not an easy route as it would require you to keep skills up to date in so many different areas of IT. Large companies with an extensive technical infrastructure may have separate teams dealing with different areas of their business. With experience, a move to a specialist area dealing with more complex technical environments is possible.
What is the difference between a service desk engineer and a help desk engineer?
The main difference between a help desk and a service desk has to do with the scope of service provided. Basically, help desks provide quick fixes to IT issues, while service desks focus on comprehensive customer service and overarching business needs.
There are opportunities for self-employment in handling repairs and upgrades for home consumers or small businesses, although this market is shrinking. Digital technology is increasingly important in learning and teaching, as well as the business and administration of the College. As part of our ambitious digital strategy, we are expanding our Service Desk team to support our students, professors and staff in the use of technology. A levels, or equivalent level 3 qualifications, will certainly help you win a job as a help desk advisor. Also, consider taking a European Computer Driving Licence online to demonstrate your computer skills. Although GCSEs (or the equivalent) aren’t essential, it’s a good idea to obtain good to high grades in a range of subjects to demonstrate a basic education.
We’re not shy in saying, we like to stand out, as mentioned earlier, our method of delivery is completely different, so we’ve created a website to complement this, we think it’s good to be different. Together with a great offering we have a perfectly balanced company culture where life is as important as work. When you land on our home page you’re immediately hit with a playful yet professional vibe, because to be perfectly honest, we don’t take ourselves too seriously. If you are considering a career in IT why not take a look at the TechFuture Careers website. You will find the video case studies of workers and general information on the industry useful. With 1 or 2 years’ experience this can increase to between £22,000 and £28,000 a year.
We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. A tester checks software projects and raw code from developers to find any bugs and errors which will stop the code from working properly!
What Do Help Desk Engineers Do?
We are seeking a Technology Service Desk Engineer to join our Service Desk team under the leadership of the Deputy Technology Manager. The ideal candidate will be a technology enthusiasts and expert, with a friendly approach and a passion for helping people get the most out of technology and solving technical problems. An appreciation of classical music and the technology needs of busy musicians would also be advantageous. This is probably the most varied sector of the IT industry with so many different specialisms available.
Alternative job titles include applications support specialist, help desk operator, maintenance engineer and technician. The successful candidates will work closely with other members of the digital team to provide an effective, joined-up support service to College staff and students. The postholders will also have a great degree of independence in their work, with a supportive management structure.
You might start your career in 1st line support, dealing only with routine problems and working from a script, then move into 2nd line support, dealing with more technical issues. All applicants will be required to provide evidence of their eligibility to work in the UK. Completed forms should be returned by email to Human Resources at or by https://remotemode.net/become-a-help-desk-engineer/ post to Human Resources, Royal College of Music, Prince Consort Road, London SW7 2BS. Please ensure that you include the Job Reference Number when submitting your application. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
- For overseas work placements, try the International Association for the Exchange of Students for Technical Experience (IAESTE).
- Ad-hoc travel to offices within the group and other locations may be required on occasion.
- I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
- These are currently the most widely recognised technical certifications in the industry and are available at further education colleges and commercial training centres.
They work closely with the developers, testing out software in multiple ways and creating reports for what needs improving before the project can be successfully delivered. A fantastic opportunity for someone who is looking to expand their current skill set within a first line support IT Project Coordinator role. These courses enable you to target specific technologies and develop in-depth knowledge and expertise in those areas. There are positions in any organisation that depends on computer systems.
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Alternatively, you may wish to progress on to other roles within IT, such as software engineer or network engineer. This involves supervising the work of a team of support staff, planning regular maintenance schedules and, eventually, managing the complete operational support throughout the business. Qualifications are not always required for this work if you can evidence enough skills and experience, although some employers do prefer a degree or IT-related qualification. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
- There are opportunities for self-employment in handling repairs and upgrades for home consumers or small businesses, although this market is shrinking.
- By applying for this role your details will be submitted to Office Angels.
- Then you could consider taking A levels or other equivalent qualifications at college or 6th form.
- This involves supervising the work of a team of support staff, planning regular maintenance schedules and, eventually, managing the complete operational support throughout the business.
- I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
- We absolutely pride ourselves on being the most flexible IT support provider in the UK, delivering the very best we can on every call.
The Find a job service can help you with your search for jobs and send alerts when new jobs become available. Technology & Marketing Talent – We are confident we have you covered for all your technology and marketing talent requirements. Even for those difficult to find skills, our persistence means we will keep searching until we find the talent you require. Our Managed Service offering and method of delivery is unique as we offer a tailored (not bespoke) service. We absolutely pride ourselves on being the most flexible IT support provider in the UK, delivering the very best we can on every call.
The job of an IT support engineer is to install and maintain systems and hardware within a range of organisations from schools to start-ups. The role involves installing systems, diagnosing hardware and software faults and solving technical problems with customers, either over the phone or in person. DevOps engineers build, test and maintain the infrastructure and tools to create a faster development and release of the software. Provide technical support to installers and service engineers and back up to Sales force queries. Book in warranty and service calls, including day to day planning of engineers.